Refund policy

• Plans and top-ups: if you have not used any credits from a purchase, you can request a full refund within 7 days.
• Physical products: returns are accepted within 7 days of delivery if the item is unused and in original packaging. Energised or personalised items cannot be returned.
• Failed payments: if money was debited but the order failed, it is refunded automatically by the payment gateway, usually within 5–7 working days.

Write to [support email] with your transaction ID.